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SQMSS-MB19
MBA_BM 2019-21: Term-V


Strategic Quality Management
CreditsThree (3)
Faculty Name Ashok Sarkar
Program MBA- Elective from OM Area
Academic Year and Term 2020-21; Term 5 (End Sept to Mid-Dec)

1. Course Description: This course deals in developing concepts, knowledge and skills for an integrated approach to quality management, which should effectively lead to achieving excellence and sustainability in business. The content of this course covers the strategic aspects (through the business excellence models) as well as operational aspects (through problem solving tools and six sigma methodologies).
2. Learning Objective: After completing this course, students should be able to:
ˇ Develop in-depth understanding of various tools and techniques of Total Quality Management as Structured Business Initiatives in major functional areas of business and at different levels in an organization,
ˇ View quality from a variety of functional perspectives and in the process, gain a better understanding of the challenges associated with improving quality of a product or service, improving capability of a process, and
ˇ Appreciate and apply some of the quality related tools (including six sigma approaches) as utilized in product and service environments.
ˇ Attempt for Green belt certification
3. Provisional Session Plan:
Session No.
Topic Description
Remarks
1,2
Johari window;

Definitions of Quality, Excellence in Business, Customer’s perspective in Quality;

Discussions on some well-known Quality Gurus & their thoughts.

3,4
Prominent Business Excellence Models in vogue for Organizational assessment and improvement.
5,6
Strategic Policy Management, Balanced Score Card & other tools to cascade strategy. Kano Model.
7,8,9
Problem Solving Tools - Old and New sets.
10,11
Quality improvement through concepts of TOC, TPS.
12,13
SQC – Control charts, Acceptance sampling.
14
Service Quality: GAP MODEL (SERVQUAL) and other models; COPQ – Loss function.
15,16,17,18
Overview of Six Sigma Methodology and tools generally used in 6s approaches: Cp, Cpk, DPMO, DMAIC steps; VOC – QFD; Gage R&R.
19
Benchmarking, BPR, TRIZ.
20
TPM, Reliability, Why Quality fails!

GROUP PRESENTATIONS

Quiz, Final Exam, Group Présentations
As per agreed schedule
4. Group Work:

5. Evaluation Methodology (for the entire course):
a. Class Room Attendance & Participation : 10 %
b. Quiz 1 (Individual) : 15 %
c. Quiz 2 (Individual) : 15 %
d. Group Work (Max 4 students /Group) : 20 %
e. Final exam (Individual) : 40 % 6. Grading System, Academic Integrity: (to follow the Manual of Policies) 7. Reference, Bibliography:
ˇ Managing Total Quality-Enhancing personal & company value by H K Rampersad, TMH.
ˇ The Toyota Way by Liker, Tata McGraw Hill.
ˇ Quality Control by Prof Kume , Productivity.
ˇ Balanced Score card, Strategy Map, Alignment by Dr. Norton and Kaplan.
ˇ Out of crisis: quality, productivity, and competitive position by Dr. W.E.Deming.
ˇ Let’s talk quality: 96 questions you always wanted to ask Phil Crosby by Philip B. Crosby.
ˇ Juran’s Quality Handbook by J M Juran.
ˇ Fundamentals of Quality Control & Improvement by Amitava Mitra.[TEXT BOOK]
ˇ Managing Quality and Performance Excellence by Evans & Lindsay, Cengage
ˇ Introduction to SQC by Douglas C Montgomery.
ˇ The Six Sigma Black Belt Hand Book by Thomas McCarty, Lorraine Daniels et al.
ˇ Six Sigma Handbook by Pyzdek and Keller. [TEXT BOOK]
ˇ Selected Cases / Reading Materials will be shared / distributed during the course.
Created By: Debasis Mohanty on 04/29/2020 at 03:29 PM
Category: BM 19-21 T-V Doctype: Document

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